Terms & Conditions
Welcome to MUTHUGANESH. By accessing and placing an order with us, you agree to be bound by the following terms and conditions:
- All products listed on our website are perishable and freshly prepared to order.
- Orders once placed cannot be canceled or modified.
- Ensure someone is available to receive the order at the delivery location.
- We reserve the right to refuse service or cancel orders at our discretion.
- By using our service, you consent to our policies and practices as outlined below.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Shipping Policy
- All products will be delivered within 7 hours of receiving the order.
- Delivery is available in our serviceable locations only.
- In case of delay due to unforeseen circumstances (weather, traffic, etc.), we will keep you informed.
- Ensure accurate address and contact details for smooth delivery.
Return Policy
- Returns are not accepted, as all products are food-related and perishable.
- We take utmost care in quality and hygiene, and all items are packed freshly for every order.
Refund Policy
- Refunds will be initiated only if approved by the client due to genuine concerns like damage during delivery or wrong item received.
- Once approved, the refund amount will be credited to your account within 7 working days.
- Please contact our support team immediately with proof in case of any issue.
Privacy Policy
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.